Proven, complete customer care and billing system (CC&B) for telecommunication operators 

3-Play, 4-Play

Multilingual, customizable, scalable, robust and more.

Pro-Cable News

  • Advanced Internet features (usage, etc.)
  • Advanced Multiple Residential Unit/Resort Features (Building entity, etc.)
  • Advanced customer functions (business, consolidated and multi-dwelling unit, etc.)
  • Advanced Reporting Features 
  • Advanced Discount and Promotion Features
  • Advanced billing/recovery features 
  • Other advanced features and seamless interfaces (Voice Response Unit, Intelligent Document Flow Management, etc.)
  • Telephony and portability of local phone numbers
  • Virtual Mobile Network Services (MVNO) and ADSL Technology
  • Video on Demand (VOD) 
  • Data warehouse

Address Management

  • Special features and geographical codes of the address 
  • More than eleven (11) territorial or segmentation categories
  • Complete history of all customers and work orders for all addresses 
  • Features and technical data related to network hardware
  • Address creation for non-network sectors
  • Moving to or from an off-grid address
  • Management of multiple residential units
  • Definition and management of buildings
  • Administrators and owners management
  • Automatic recognition of the administrator and the impact of his intervention on the billing process

Customer Management

  • Multiple customized features 
  • Two (2) separate customer accounts per customer with different names, billing addresses, billing options, and more
  • All information is contained in a single database, improving the performance and quality of customer service advisors
  • All customer information is retained and transferred to the new address during a move

Communications and activities with your customers

  • Contacts (actions, results)
  • Letters/labels
  • History of the failures
  • History of previous addresses 
  • Contracts

Prospect Management

  • Detailed prospect profile, several characteristics, labels and custom codes
  • Marketing activities and follow-up of interventions (actions, results)
  • User-friendly data query tools
  • All marketing data are kept and transferred to the file when the prospect becomes a customer

Management of equipment and network equipment

  • Integrated architecture supporting equipment rented, sold, or given to customers
  • Definition and control of each device (length and format of serial number)
  • Custom status codes for tracking inventory movements (in circulation and back in the warehouse)
  • Detailed information of the pieces of equipment (purchase date, number of repairs, special comments, etc.)
  • History of the movements of each piece of equipment

Workflow and Scheduling Management

  • Integrated work order management
  • Integrated intervention planning tool (calendars)
  • Several types of calendars defined according to the type of intervention (installations, repairs, etc.)
  • Several quotas per day (morning, day, evening, etc.)
  • Tools for dispatcher management
  • Multiple task codes per work order
  • Automatic identification of the task type during work order entry (installation, disconnection, transfer, addition/deletion, mandatory or optional work order)
  • Custom work orders forms 

Billing management of your customer’s services

  • Real-time and online billing simulations possible in each billing account or production
  • Different custom forms for certain services (PPV) or for certain customers (multiple residential unit managers)
  • Retention of billing data with possibility of reproduction for ten (10) years
  • All accounts are reviewed in the billing cycle each time invoicing is initiated
  • Fees including prorated calculations
  • Integrated automatic search of prepaid products

Management of payments received from your customers

The Payment Management module records payments and adjustments for your clients’ receivable. Pro-Cable offers the management of various payment methods: 

  • Cash or checks 
  • Barcode reading
  • Electronic funds transfers, bank withdrawals
  • Credit or debit cards
  • Automatic search of post-dated checks
  • Unpaid status automatically adjusted upon receipt of payment
  • Processing integrated accounting records and controls

Pro-Cable generates various reports 

  • Set of standardized reports according to several selection criteria
  • User-friendly query tools 
  • SQL-type built-in query language (requires adequate training)

Management of the recovery of the sums due by your customers

  • Flexible collection process adapted to needs
  • Recognition and automatic triggering of the collection process (due date, minimum balance, number of statements, etc.)
  • Different collection processes for rejected bank transactions (financial or technical problems)
  • The collection process continues after a disconnection (collection agencies)
  • Automatic transfer of balances in bad debts
  • History of collection statuses in the customer’s file.

Pro-Cable manages security and controls access

  • User-specific role assignment and access rights (some fields)
  • Integrated access controls user
  • Profile management by functional group