Pro-Cable
Proven, complete customer care and billing system (CC&B) for telecommunication operators
3-Play, 4-Play
Multilingual, customizable, scalable, robust and more.
Pro-Cable News
- Advanced Internet features (usage, etc.)
- Advanced Multiple Residential Unit/Resort Features (Building entity, etc.)
- Advanced customer functions (business, consolidated and multi-dwelling unit, etc.)
- Advanced Reporting Features
- Advanced Discount and Promotion Features
- Advanced billing/recovery features
- Other advanced features and seamless interfaces (Voice Response Unit, Intelligent Document Flow Management, etc.)
- Telephony and portability of local phone numbers
- Virtual Mobile Network Services (MVNO) and ADSL Technology
- Video on Demand (VOD)
- Data warehouse
Address Management
- Special features and geographical codes of the address
- More than eleven (11) territorial or segmentation categories
- Complete history of all customers and work orders for all addresses
- Features and technical data related to network hardware
- Address creation for non-network sectors
- Moving to or from an off-grid address
- Management of multiple residential units
- Definition and management of buildings
- Administrators and owners management
- Automatic recognition of the administrator and the impact of his intervention on the billing process
Customer Management
- Multiple customized features
- Two (2) separate customer accounts per customer with different names, billing addresses, billing options, and more
- All information is contained in a single database, improving the performance and quality of customer service advisors
- All customer information is retained and transferred to the new address during a move
Communications and activities with your customers
- Contacts (actions, results)
- Letters/labels
- History of the failures
- History of previous addresses
- Contracts
Prospect Management
- Detailed prospect profile, several characteristics, labels and custom codes
- Marketing activities and follow-up of interventions (actions, results)
- User-friendly data query tools
- All marketing data are kept and transferred to the file when the prospect becomes a customer
Management of equipment and network equipment
- Integrated architecture supporting equipment rented, sold, or given to customers
- Definition and control of each device (length and format of serial number)
- Custom status codes for tracking inventory movements (in circulation and back in the warehouse)
- Detailed information of the pieces of equipment (purchase date, number of repairs, special comments, etc.)
- History of the movements of each piece of equipment
Workflow and Scheduling Management
- Integrated work order management
- Integrated intervention planning tool (calendars)
- Several types of calendars defined according to the type of intervention (installations, repairs, etc.)
- Several quotas per day (morning, day, evening, etc.)
- Tools for dispatcher management
- Multiple task codes per work order
- Automatic identification of the task type during work order entry (installation, disconnection, transfer, addition/deletion, mandatory or optional work order)
- Custom work orders forms
Billing management of your customer’s services
- Real-time and online billing simulations possible in each billing account or production
- Different custom forms for certain services (PPV) or for certain customers (multiple residential unit managers)
- Retention of billing data with possibility of reproduction for ten (10) years
- All accounts are reviewed in the billing cycle each time invoicing is initiated
- Fees including prorated calculations
- Integrated automatic search of prepaid products
Management of payments received from your customers
The Payment Management module records payments and adjustments for your clients’ receivable. Pro-Cable offers the management of various payment methods:
- Cash or checks
- Barcode reading
- Electronic funds transfers, bank withdrawals
- Credit or debit cards
- Automatic search of post-dated checks
- Unpaid status automatically adjusted upon receipt of payment
- Processing integrated accounting records and controls
Pro-Cable generates various reports
- Set of standardized reports according to several selection criteria
- User-friendly query tools
- SQL-type built-in query language (requires adequate training)
Management of the recovery of the sums due by your customers
- Flexible collection process adapted to needs
- Recognition and automatic triggering of the collection process (due date, minimum balance, number of statements, etc.)
- Different collection processes for rejected bank transactions (financial or technical problems)
- The collection process continues after a disconnection (collection agencies)
- Automatic transfer of balances in bad debts
- History of collection statuses in the customer’s file.
Pro-Cable manages security and controls access
- User-specific role assignment and access rights (some fields)
- Integrated access controls user
- Profile management by functional group